Privacy Policy

M-Coin is committed to respect and protect the privacy of end-customers. Truly valuing the trust of end-customers, M-Coin wishes to make clear how it protects, collects, uses and discloses all personal shared information.

This privacy statement applies to all personal information obtained anytime end-customers interact with M-Coin, namely when visiting M-Coin website, using the M-Coin mobile payment service or contacting M-Coin support.

This privacy statement does not apply to merchants accessing or using merchant-only pages of the M-Coin website. The collection, use and disclosure of merchants' information are governed by Legal Agreements between M-Coin and Merchants.

Collection of personal information

There is no need to register to use the M-Coin service. Yet, to ensure the best performance and proper service functionality, M-Coin may request end-customers to provide personal information such as their phone number, wireless networks, countries, names, addresses, valid e-mails and billing amount as well as other information collected with the customer consent or permitted or required by law (hereafter the Personal Information).

Use of personal information

M-Coin may use personal information to process, monitor and manage problems in requested transactions, to understand and manage the relationship and support requests, to assure a good service level, to bill and invoice, to prevent fraud and abuse, to verify and manage risk and with other purposes with consent or as permitted or required by law. Personal information may also be stored in databases to adequately manage the M-Coin business, for market research purposes (only with the consent of end-customers) and for direct marketing purposes. As permitted by law, personal information may be merged with public information or with information from vendors to update or complete existing information.

Sharing of personal information
Personal Information will not be monetized (sold, rented or leased). Yet, personal information may be shared, as described above, with affiliates and agents in connection with goods and services performed for or with M-Coin for the uses described in "Use of personal information" section or for other uses as permitted or required by law. In particular, use of personal information for marketing purposes by M-Coin and agents will only be made with consent and in compliance with the applicable law regarding customer consent.

Personal Information disclosures permitted or required by law may include cooperation with law enforcement agencies and criminal or government investigations, fraud/abuse prevention or detection, responses to legal processes, court orders or subpoena. Agents and affiliates, which may be located outside of the European Economic Area, are bound by data safeguarding obligations.
Personal information may be fully or partially disclosed to service providers that process requested transactions or perform business support functions on behalf of M-Coin. Personally identifiable information will not be sold, rented, traded or shared with service providers for promotional purposes. Agreements with service providers will contain confidentiality provisions and restrictions on personal information use for all other purposes.

If M-Coin becomes involved in a merger, acquisition or sale of assets (full or partial), personal information may be disclosed to third parties during due diligence. In cases of a successful merger, acquisition or sale of assets, the new or the acquiring company will have access to all collected personal information that will continue to be subject to this privacy statement.

Consent for the collection and use of personal information
Personal information will not be used or shared in ways incompatible with those described above without providing a choice to end-customers. End-customers must opt-out of any personal information sharing previously authorized or consented as described above by contacting us at
To the extent that applicable law requires express consent or opt-in for the collection and use of personal information, processes and procedures will be kept to ensure that information is collected with express consent. Personal information will not be used to directly market M-Coin services unless that this use of information has been disclosed and a choice provided.

Personal Information Accuracy
M-Coin commits to ensure that collected personal information is accurately used.
End-customers can help to maintain accurate records of personal information. To review, update, delete or correct (for future use) personally identifiable information, end-customers may contact us at For verification purposes, end-customers need to include their first name, last name and the e-mail address used to fill out the web form. Requests will be replied within thirty (30) days of submission.

Personal Information Security
Physical, electronic and procedural security measures are implemented to protect against loss, misuse, and alteration of stored personal information. Standard industry practices and security measures are followed to safeguard and secure collected personal information.
Access to collected personal information is restricted to employees and service providers who need to have access to that it as described in this privacy statement. Service providers are required to observe standards with respect to the security, collection, use and sharing of personal information and to comply with applicable law.

Reasonable efforts are made to ensure security and protect personal information. Besides, sensitive information such as mobile phone number is encrypted when collected using secure socket layer technology (SSL). Yet, as no method of transmission over the Internet or method of electronic storage is 100% secure, it cannot be guaranteed that personal information is not accessed, disclosed, altered or destroyed by breach of in place administrative, managerial and technical safeguards.

By using the M-Coin Service, end-customers agree to be reached out electronically or via short messaging service (SMS) to the provided email address and mobile phone number. Thus, if a breach in security systems is detected, end-customers may be notified electronically or via short messaging service (SMS) to be able to trigger or take the appropriate protective steps. A notice may be also posted in M-Coin website in case a security breach occurs. In specific countries, end-customers may have a legal right to receive notice of security breaches in writing. To receive free written notice of a security breach (or withdraw the consent to receive electronic notice of a security breach), end-customers should contact us at

Identity Theft Prevention

M-Coin is committed to personal information protection and, thus, will never initiate personal information collection or update requests via fax or email. End-customers shall never send any confidential personal information to M-Coin via an unsecured fax or email message.
Do not be misled by emails that appear to be from M-Coin and ask for personal information. End-customers that receive a suspicious email requesting for personal information shall forward it immediately to and may report the incident to the proper authorities.